Personal Injury Law Firm

Use Case:
Offshore Legal Assistant Support for a U.S.
Personal Injury Law Firm

Client Industry

Personal Injury Law

Location

United States

Remote Talent Role

Legal Assistant (Medical Records & Billing Specialist)

Work Shift

Philippine Day Shift (U.S. Overnight)

Platform Used

SmartAdvocate

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Challenge

A fast-growing personal injury law firm was facing mounting administrative tasks around the management of medical records and billing—a critical but time-consuming component of each case. In-house legal assistants were spending hours each day:

Calling providers for medical records
Drafting request letters
Tracking submissions and follow-ups
Entering records into SmartAdvocate
Managing medical billing and payments
This left less time for high-impact responsibilities like client communication, settlement prep, and case strategy.

Our Solution

Significantly reduce operational costs while maintaining high standards.

The firm engaged a Philippine-based Legal Assistant via SourcePH to handle the end-to-end medical records workflow, including:

Contacting hospitals and providers to verify request procedures
Preparing and submitting requests through SmartAdvocate
Filling out authorizations with proper patient and service info
Tracking all requests, including 30-day follow-up calls
Uploading received records and routing them to the legal team
Following up on provider portals and processing invoices

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Time Zone Leverage

By working the day shift in the Philippines, this assistant operates while the U.S. team is offline. When U.S.-based staff start their day, critical records and updates are already in place—eliminating overnight downtime and keeping cases moving.

Impact & Business Outcome

Freed up 20–30% of U.S. legal assistant time for revenue-generating tasks like demand letters and client relations
Reduced delays in record collection and case preparation
Improved case velocity and throughput by maintaining an always-on back-office function
Zero disruption to client communications or legal strategy

What the Offshore Assistant Says

“I ensure all requests for medical records and billing are submitted accurately and followed up on. By maintaining a proactive workflow overnight, I help the legal team start their day ahead—no backlog, no missed steps.”

Why This Works

Outsourcing repetitive, process-heavy tasks to highly skilled remote talent in the Philippines helps U.S. firms focus on what matters: winning cases and serving clients. SourcePH enables law firms to scale more efficiently—without hiring more in-house staff.

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Use Case: Offshore Legal Assistant Support for a U.S. Personal Injury Law Firm

Schedule a Free Consultation

Use Case:
Offshore Legal Assistant Support for a U.S.
Personal Injury Law Firm